FAQs

1. What products does Cetek sell?
We offer a wide range of outdoor furniture, including garden sofas, dining sets, lounge chairs, patio tables, and accessories designed to elevate your outdoor spaces. All our products are selected for durability and style.

2. Where do you ship to?
We currently ship within the United Kingdom and select international locations, including the United States.

3. How long does it take to process and ship my order?
Orders are processed within 1–2 business days. Estimated delivery times are as follows:

  • United Kingdom: 3–5 business days

  • United States: 4–9 business days

4. What shipping carriers do you use?
We use trusted shipping carriers, including Royal Mail, Parcelforce, FedEx, and DHL.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders, regardless of destination.

6. Can I change or cancel my order after it’s been placed?
If your order hasn’t been shipped yet, please contact us immediately at contact@cetek.shop. We will do our best to accommodate any changes or cancellations before shipment.

7. What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please refer to our Return & Refund Policy for detailed instructions and conditions.

8. Do you offer exchanges?
Yes! We offer free exchanges for items that are damaged, incorrect, or not as described. Please contact us at contact@cetek.shop for assistance.

9. How do I contact customer support?
You can reach our customer support team via:

  • 📧 Email: contact@cetek.shop

  • 📞 Phone: +44 7397800941

  • Available Monday–Friday, 9:00 AM to 5:00 PM (UK Time)